This Order cancellation policy applies to all websites owned and operated by Advertising Elements.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as stock is confirmed and the payment has been processed and cleared. During this process we incur irreversible fees.  Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.

We strictly adhere to the following cancellation policy:

• If the order is still pending (payment not processed), there is no fee to cancel an item.

• If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit.  This fee will be 5% of total amount charged and refunded, with a Minimum $10.00 Fee.   This fee covers both the fees we incur when we charge
  and then credit a cancelled order.

• If an order has been processed and packed to ship,  it may not be possible to cancel that order. 

• If an order has been shipped then ALL return fees will be at the customer’s expense.  Please refer to our Return/Refund  Policy. 

• Customers will only receive a refund for the amount charged for the items returned, not for original shipping costs.

• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Contact Customer Service
Should you have a need to cancel an order,  please contact Customer Service at
1-903-845-5581 (M-F 9-6 CST)
Or email questions to customerservice@adelements.com

 

Last updated on: 9/26/2012 © 2012  Advertising Elements. All rights reserved